To support Shaun Davies MP by handling casework by liaising with constituents and stakeholders, and supporting him in Telford at meetings and events.

Key Responsibilities:
• Respond to standard and complex enquiries from constituents via phone, email, social media, or in person.
• Gather relevant information to assist in resolving cases and follow up. 
• Log all cases, monitor progress, and ensure timely, accurate action.
• Ensure each case is handled sensitively, confidentially, and in accordance with data protection legislation.
• Draft responses to constituents. 
• Analyse patterns in casework and produce reports to inform the MP and staff.

Constituency Engagement:
• Assist in the planning and delivery of constituency surgeries, events, and meetings.
• Attend meetings and surgeries as appropriate and ensure effective follow-up actions are taken.
• Liaise with local organisations, agencies, and stakeholders as required.

Communications:
• Monitor and manage social media accounts and enquiries, responding to constituents or escalating when necessary.
• Resolve casework queries on social media or sign post to other pathways for successful resolution

Administrative Duties:
• Maintain accurate, secure records in line with the Data Protection Act.
• Manage correspondence and ensure efficient case management systems are maintained.
• Prepare briefing notes, summaries, and reports as needed.

Person Specification:

Essential:
• Strong written and verbal communication skills.
• Experience in casework or a customer service environment.
• Excellent organisational and time management abilities.
• Ability to handle sensitive information with discretion.
• Analytical thinking and attention to detail.
• Understanding of issues affecting the local community.

Desirable:
• Competence in digital communication, including social media platforms.
• Familiarity with the role of an MP and parliamentary processes, or within similar casework environment e.g. third sector, legal practice etc.
• Knowledge of data protection and confidentiality standards.

Other Information:
• The role may require occasional work outside of normal hours - travel within the constituency may be necessary
• Occasion travel to Westminster
• Sympathetic with the aims of a Labour MP

Working Hours: 37.5 hours, across 5 days, Full-time, with occasional evening or weekend work as required (flexible working requests considered)
Reports to: Head of Office