Job Title: Caseworker - 22.5 - 30 hrs a week
Working For: Ian Sollom MP (St Neots & Mid Cambridgeshire) - Liberal Democrat
Location: St Neots, Cambridgeshire
Salary: In line with IPSA pay scales
Length of Contract: Permanent

Main duties:

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public.
• Log all cases; monitor progress and ensure all identified actions are taken
• Assist surgeries and other meetings
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
• To undertake additional duties as required, commensurate with the level of the job.

Skills required:

• Good listener with empathetic skills
• Asking the right questions to find out about client’s needs
• Ability to analyse needs and circumstances
• Gaining trust of people from all backgrounds
• Be non-judgemental and avoid imposing solutions
• Be able to act quickly and calmly in potential difficult situations
• Flexibility and adaptability
• Excellent research skills
• Excellent communication skills both written and verbal
• Excellent organisational skills
• Ability to learn and advise on a range of casework issues
• Good knowledge of office based IT systems and administrative tasks. Able to work individually and as part of a team. Ability to gain awareness of the activities of an MP's office, policy and law
• Strong interpersonal skills and ability to work within a sensitive and public facing role
• Sound ability to deal effectively, sensitively, with a wide range of people in person, by telephone and in writing (email and letter)
• Sympathetic to Liberal Democrat values

Flexible and Hybrid working: We will consider applications that require Flexible working patterns and hybrid working on request. Please add your requirements in your covering letter.