Anna is looking for a part time caseworker to join her busy team. The role will involve logging and responding to constituent correspondence about casework, policy and campaigns. The ideal candidate will be able to work independently in a fast-paced environment whilst maintaining high standards of accuracy.

Key responsibilities
• Assist in surgeries and other meetings and follow up as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Essential Criteria:
• Ability to deal with and prioritise a large and varied workload and work well under pressure.
• Excellent interpersonal and communication skills.
• Good IT skills including MS Office.
• Ability to draft letters and emails to a high professional standard.
• Motivation to work proactively and independently, as well as part of a small team.
• Experience in casework, advocacy, or a related field is desirable.
• Commitment to the aims and values of the Liberal Democrats

We would welcome contact from anyone interested in full time hours. Please contact Alison King on alison.king@parliament.uk for further discussion.