Fred Thomas MP, Member of Parliament for Plymouth Moor View, is looking for an enthusiastic and organised person to join his Plymouth office as full time caseworkers (37.5 hours per week).

Fred was elected as the Labour MP for Plymouth Moor View in July 2024. He has an office within the constituency from which his team is based. All staff are expected to be able to attend the constituency office to work. Appropriate support and resources will be provided for home working.

Flexibility to work on the occasional evening and weekend will be required, which will be compensated with time off in lieu.

Responsibilities will include:

• Dealing with a large number of standard queries by telephone, email or face-to-face
• Managing and progressing a varied portfolio of casework, including logging cases, taking appropriate actions promptly and monitoring progress
• Drafting enquiries to government agencies on behalf of constituent
• Policy research on complex issues
• Maintaining up-to-date knowledge of relevant guidelines and legislation as appropriate in dealing with casework
• Competent use of IT including casework management system, Microsoft Office, VOIP system, email and internet
• Accompanying the MP to advice surgeries and visits in Plymouth

Essential criteria:

• A good knowledge of Plymouth and the services available to local people
• Strong written, communication and analytical skills with a good telephone manner and attention to detail
• Excellent command of written English is required to produce high quality correspondence, representing the MP in letters and emails
• Experience of keeping professional notes and accurate records
• Ability to carry out tasks quicklu and to a high standard

Highly desirable criteria:

• Previous experience of working in a similar role
• A full, clean UK driving license and use of a vehicle