This is an exciting opportunity to join Olivia Blake’s constituency team as a Caseworker, supporting her work as an MP representing and advocating for her constituents. The post is a 6 months fixed-term contract.

The successful candidate will be reliable, well-organised, with a genuine desire to help people in the constituency. Ideally, they will be able to demonstrate previous experience of managing a caseload in a similar context, liaising with a range of external stakeholders to progress casework and assist constituents.

Key responsibilities

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act

Skills and Experience

• Excellent organisational skills and experience of managing a caseload in a similar professional context
• Good communication skills and an ability to interact professionally with colleagues, constituents, and other stakeholders
• Excellent interpersonal skills and an ability to communicate sensitively and compassionately, often with vulnerable people.
• Ability to maintain confidentiality and behave with discretion, including a basic understanding of GDPR.
• Ability to work on own initiative with a good understanding of when cases should be escalated to a line-manager or the MP.