Key responsibilities
• Deal with large numbers of queries and casework from individual constituents, as well as assisting on more complex cases from members of the public by phone, email or face to face.
• Gather relevant information to assist with resolving cases, including referrals to and liaison with third party agencies
• Log all cases; monitor progress and ensure all identified actions are taken
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Ongoing communication may be required
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Additional responsibilities
• Experience in casework essential
• Knowledge of local support/advice agencies desirable
• Experience in working with or supporting vulnerable people desirable

Sympathy with the aims and values of the Labour Party essential.