We're seeking a part time caseworker to assit Liz's constituency team in Leicester West.  15 hours a week and flexible about how that is spread across the week - ideal for a parent looking to fit work around school or a student. Training will be provided. Majority is office based near the City Centre but some home working may be possible.

Job Description

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Skills and abilities
• Excellent research, writing, and verbal communication skills.
• Sound judgement in dealing with sensitive issues.
• Ability to prioritise and manage a large workload independently.
• Fluent and clear written style and fluency in drafting correspondence.
• Ability to adapt and work effectively as part of a team who manage diverse and varying workloads collaboratively
• Capacity to respond patiently and politely to changing demands from constituents.
• Proficiency in MS Office

Applicants should be sympathetic to the aims and values of the Labour Party.