An exciting opportunity to work with Jess Phillips MP and her team in her constituency office. In this important and rewarding caseworker role, you will help provide a high level of service to Jess and her constituents. Candidates do not require prior work experience of working for a Member of Parliament but should have experience of working in a people focussed role and/or dealing with the public in a calm, kind and respectful manner. A good standard of written and spoken English and a professional telephone manner are essential.

This is a full-time, office-based role in Birmingham.

Duties will include:

• Managing and progressing a portfolio of casework;
• Dealing with correspondence, telephone enquiries and emails, providing timely responses;
• Liaise wiith local and national government agencies, voluntary sector and other third parties to resolve constituency matters;
• Research and act upon relevant information in order to progress and resolve constituent's cases effectively and appropriately;
• Ensure information is entered, progressed and maintained within the Caseworker database system;
• Ensure that all information is treated in a sensitive and confidential manner and in accordance with GDPR;
• Organise and participate in MP surgeries and meetings with constituents.

Skills required will include:

• Excellent communication skills, both written and verbal;
• Ability to learn and advise on issues (including housing, welfare benefits and local authority matters) in a thoughful manner;
• Good knowledge of office based IT systems and administrative tasks;
• Able to work individually-good personal organisation-and as part of a team-clear communication is essential;
• Willing to gain awareness of the activities of an MP's office;
• Strong interpersonal skills and ability to work within a sensitive and public facing role.