An exciting opportunity to work with Iqbal Mohamed MP in the constituency office. Previous experience working for an MP, advocacy work or similar is essential.

Key Responsibilities:

• Handle a large volume of constituent queries via phone, email, social media, and face-to-face meetings.
• Manage a diverse caseload, from standard inquiries to complex cases, ensuring prompt, sensitive, and accurate responses.
• Draft correspondence to constituents, government agencies, and other relevant organisations.
• Maintain an efficient casework management system, logging all cases and monitoring progress.
• Assist with MP surgeries, constituency meetings, and follow up on actions as required.
• Ensure all records and information are managed confidentially and in compliance with data protection legislation.
• Conduct research on various policy areas to support casework resolution.

Skills and Experience:

• Previous experience as a caseworker or similar role with positive references.
• Excellent written and verbal communication skills.
• Strong organisational abilities with attention to detail.
• Proficiency in IT systems, including MS Office and social media platforms.
• Ability to work independently and as part of a team.
• Empathetic approach with strong interpersonal skills.
• Capacity to manage a demanding workload and prioritise effectively.
• Discretion and ability to handle sensitive information confidentially.
• Research skills and ability to quickly understand complex issues.
• Commitment to providing high-quality constituent service.
• Passion for sincere public service, without discrimination or judgement. 
• Alignment with the MP's values, politics, and policy interests.

Additional Information:

• Some work outside normal office hours will be required, particularly for MP surgeries
• Some travel within the constituency may be necessary
• Flexibility to accommodate occasional unsocial hours