We are seeking a highly organised and proactive Membership Administrator to provide essential administrative support to the Membership Director and the wider membership services team. This is a varied and fast-paced role, ideal for someone with strong attention to detail, excellent communication skills, and a genuine interest in supporting a busy membership organisation.

• Monitor and respond to membership enquiries via email and phone in a timely and professional manner.
• Maintain accurate member records and ensure all data is kept up to date.
• Support the Membership Director and other membership services staff with day-to-day administrative tasks and project coordination.
• Manage filing systems, shared drives, and other documentation to ensure an efficient flow of information.
• Book travel and accommodation for staff and speakers as required.
• Answer incoming calls, handle general enquiries, and redirect where appropriate.
• Provide ad hoc administrative support across the organisation as needed.

About You
• Strong administrative skills with excellent attention to detail and accuracy.
• Confident communicator with a friendly and professional manner.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
• Able to manage multiple tasks and priorities with minimal supervision.
• A team player who enjoys working collaboratively and helping others.
• Experience in a membership, charity, or events-based environment is an advantage, but not essential.
• Familiarity with Mailchimp and WordPress is an advantage.