About the Role
We’re recruiting a Constituency Support Officer to help run the daily work of the office — managing correspondence, explaining policy positions, and ensuring every resident’s voice is heard.

This role suits someone with strong communication skills who thrives in a fast-paced environment, enjoys engaging with people, and represents Jonathan’s work with professionalism. You’ll handle constituent enquiries and casework, helping connect the community to their MP.

Key Responsibilities

• Respond to constituent enquiries on local and national issues by email, letter, and phone.
• Draft clear, accurate, and empathetic responses on policy matters.
• Identify issues raised through community engagement and turn them into casework where needed.
• Monitor social media channels, flagging key concerns and emerging issues.
• Assist with surgeries and meetings, ensuring prompt follow-up.
• Support non-party-political updates about surgeries, news, and local campaigns.
• Track local media and community discussions and share insights with the team.
• Maintain accurate, confidential records in line with data protection law.
• Contribute to community engagement, outreach, and efficient office operations.

Essential Skills and Experience

• Excellent written and verbal communication.
• Strong digital awareness and confidence using online tools.
• Organised, accurate, and able to manage high enquiry volumes.
• Professionalism, empathy, and discretion with constituents.
• IT proficiency, including Microsoft Office.
• Commitment to Labour values and understanding of UK politics.
• Desirable Experience
• Experience using casework systems (e.g. Caseworker.mp).
• Work in communications, media, or a parliamentary office.
• Knowledge of Hartlepool’s people, services, and networks.
• Understanding of government structures and processes.

Personal Qualities

• Motivated by helping others and serving the community.
• Professional, energetic, and focused.
• Politically aware and a clear communicator.
• A self-starter who meets deadlines and manages priorities.
• Shows judgment, attention to detail, and teamwork.
• Shares Jonathan’s commitment to public service and improving life in Hartlepool.