Peter Fortune MP is seeking a full time Caseworker for his busy Westminster office. Previous experience is preferred but not essential. More important are strong organisational and IT skills and the ability to work in a busy team, along with a desire and empathy to assist constituents.

The successful candidate will join Peter’s team dealing with constituents, resolving problems on a wide range of issues. The position will be principally based in Westminster; however, we are willing to explore other options to allow for more flexible working once settled in post.

The role includes:
• Dealing with constituents from a variety of backgrounds in a confident, compassionate and sensitive way, often by phone, but also via email and in writing.
• Drafting responses to provide information, advice and support to constituents on a broad range of issues.
• Liaising with Government Departments, local Councils and other organisations to gather information to help resolve cases.
• Managing/progressing casework with meticulous record keeping, whilst monitoring progress and ensuring all necessary actions are taken.
• Maintain, update and develop personal knowledge of demanding, specialised or complex cases.
• Maintaining an up-to-date knowledge of relevant guidelines/legislation appropriate to dealing with casework.
• Adhere to data protection and respect confidentiality at all times.
• Other administrative duties as required.

The successful candidate will need to show the following:
• Strong written/oral communication skills and an excellent telephone manner.
• Competent use of IT and the ability to adapt to new software. Knowledge of the Caseworker database an advantage.
• To be able to work with diplomacy, discretion and respect the need for strict confidentiality.
• Knowledge of key social policy issues; welfare benefits, immigration, health etc.
• Highly organised with the ability to prioritise competing demands.
• Ability to work proactively as part of a small team and work flexibly, juggling a range of tasks.
• Broadly sympathetic to the aims and values of the Conservative Party.

Familiarity with the constituency of Bromley & Biggin Hill an advantage