Adam Jogee MP is looking for Caseworker to join his small and excellent Constituency Office team in Newcastle-under-Lyme. The successful candidate will work alongside the Senior Caseworker to provide proactive, thorough and compassionate advice and support to local people on a range of issues.

These issues include, particularly, housing and welfare. The Caseworker will be expected to manage a large caseload focused on resolving problems through clear, concise and coherent communication with government agencies, local authorities, the voluntary sector and other relevant organisations and stakeholders.

Key responsibilities:

· Assist with MP advice surgeries and other meetings and to follow up as appropriate

· Attend constituency meetings as appropriate

· Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.

· Ongoing communication may be required

· Draft the highest quality responses to constituents and their enquiries

· Ensure records are kept and information managed confidentially in line with all relevant data protection legislation

· Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the wishes and direction of the MP

· Log all cases; monitor progress and ensure all identified actions are taken

· Retain records and information confidentially and in line with the Data Protection Act

· There will be a requirement to occasionally work outside of normal working hours, including attending events with the MP as required.

Essential criteria:

• Ability to deal with and prioritise a large and varied workload and work well under pressure;
• Ability to manage expectations in sometimes challenging circumstances;
• Excellent interpersonal and the highest quality written communication skills;
• Good IT skills including MS Office;
• Ability to draft letters and emails to a high professional standard;
• Motivation to work proactively and independently, as well as part of a small team;
• Commitment to the aims and values of the Labour Party;
• Previous casework experience desirable but not essential.