Naz Shah MP is looking for a full time Caseworker to join her constituency team in Bradford West. You must have excellent communication and teamwork skills. The successful applicant will be expected to act independently and provide information, advice, signposting and support to constituents on a range of issues including immigration, housing, benefits, other social issues, and make appropriate representations on their behalf.

Key Responsibilities:

Respond to a wide variety of constituent needs accurately, efficiently, and with empathy, whether by phone, in person, email, or mail.
Attend advice surgeries and other meetings as required.
Liaise with third parties such as Government and Council departments.
The successful applicant will be expected to work independently and provide information, advice, and support to constituents on a range of issues, including immigration, housing, benefits, and other social issues, making appropriate representations on their behalf.
Respond to inquiries from constituents, Government and Council departments, and companies.
Manage a large number of cases, identifying patterns in casework that Naz can address with relevant Ministers, Government departments, Bradford Council, and other organisations.

Essential Skills Required:

Previous casework experience or good knowledge of issues that generate MP casework, gained through an MP’s office, grassroots organisations, or third-sector work.
Ability to prioritise and manage a large and varied caseload, working well under pressure.
Handle complex, time-sensitive, and often emotive issues accurately, efficiently, and with empathy.
Maintain comprehensive and accurate case records.
Ability to manage constituent expectations in sometimes challenging circumstances.
Excellent interpersonal and written communication skills.
Good IT skills, including experience with case management systems and MS Office applications.
Ability to write letters and emails to a high professional standard.
Self-motivated with the ability to work independently, while also working effectively as part of a small team alongside the Senior Caseworker.
Supportive of the values of the Labour Party.

Desirable Skills:

Previous knowledge of the Caseworker.mp system.
Knowledge of the Bradford West constituency.