A key role enabling our customers, MPs and their staff, to comply with the MPs’ Scheme of Staffing and Business Costs by providing high quality customer service and building relationships with a region of up to 170 MPs and their staff. The role is IPSA’s first point of contact for our customers; offering advice, guidance and information, taking and making telephone calls, responding to emails and attending face-to-face meetings. The role also plays an important part in inducting and educating customers on IPSA’s systems and processes and offers significant opportunity to contribute to the continuous improvement of operational activity that supports achievement of IPSA’s strategic objectives.

The Scheme can be perceived as complex and the role holder will need a full understanding of all its aspects, maintaining knowledge of relevant data, processes and systems to make life easier for MPs and their staff so they can focus on what really matters by delivering advice and support to MPs and their staff about how to access funding, manage budgets and ensure spending falls within the rules.

The MP Services Directorate includes two customer-facing teams: one team delivers advice and support to MPs and their teams about how to access funding, manage budgets and ensure spending falls within the rules, while the other team delivers advice and support about how to register properties with IPSA to access the funding that goes with them, in addition to providing tenancy advice, internally and externally, across residential and commercial property. Depending on operational requirements, you’ll be recruited to one of these teams at your time of appointment and you may be required to move between teams in future to continue to meet the needs of our customers and your own personal development.

This role sits within the MP Services Directorate and reports to one of our MP Services Managers.