Stephen Morgan MP is seeking an exceptional individual for the role of Caseworker.

This important role will work alongside constituency-based and parliamentary staff,
ensuring the wellbeing and development of staff is prioritised to ensure the efficient
running of the constituency office.

Key responsibilities:

• Assist surgeries and other meetings and follow up as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Maintain up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework and policy enquiries
• Retain records and information confidentially and in line with the Data Protection Act

Skills required:

We are looking for a candidate who works well in a small, committed team performing a range of tasks in support of the MP’s delivery of his constituency work:

• Previous casework experience and knowledge of immigration, housing and welfare casework is desirable
• Ability to deal with and prioritise a large and varied caseload, and to work well under pressure
• Ability to manage expectations of constituents in sometimes challenging circumstances
• Excellent interpersonal and written communication skills
• Good IT skills including using a casework system and MS Office applications
• Ability to draft letters and emails to a high professional standard
• Ability to develop knowledge in specialist areas and be willing to undertake training
• Motivated to work independently as well as the ability to work effectively as part of a small team