Mohammad Yasin is looking to employ a part-time caseworker for his constituency office to include working at Saturday surgeries on a regular basis. The role is for 22.5 hours per week.

The caseworker will provide advice and support to constituents on a range of issues, helping to resolve problems through giving advice and assistance by telephone/correspondence/in person, liaising with Govt departments, NHS, LA councillors, council officers & others.

This is an opportunity for someone with excellent communication skills who is passionate about supporting constituents.

Job Description

Key responsibilities

• Assist surgeries & other meetings and follow up as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face
• Draft responses to constituents
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement to work outside of the normal working hours and travel for work occasionally

Person Specification

• Previous experience of casework/working in a constituency office or other casework environment is desirable but not essential
• Experience working and dealing with the public
• Excellent interpersonal & communication skills, with an ability to help constituents in a positive and empathetic manner in person and by telephone
• Clear & concise written communication skills, ability to draft letter and emails to a high standard
• Ability to manage expectations of constituents experiencing challenging circumstances
• The ability to prioritise tasks, manage competing priorities & carry out tasks quickly and to a high standard, with an eye for detail
• The ability to work effectively both independently and as part of a small team
• Competent IT knowledge (Microsoft Word, Outlook) & willingness to learn to use casework management software
• Sympathetic to the aims & objectives of the Labour Party and politically aware