PoliMonitor is growing its team, with strong growth over the past 12 months and a strong pipeline in place the business is looking for a Client Development Manager.

Understanding our existing clients’ goals and challenges is critical to the future of the business. This role requires exceptional relationship management skills and identifying commercial opportunities to develop and supply new services and solutions.

Team culture

We are focused on the team win and celebrate individual and team success together. The role will be based at our London office in Westminster just a short walk from Parliament, with hybrid and flexible working arrangements. We are therefore looking for a candidate who can work autonomously and in a team.

About the Role

This is a new role in the business as a direct result of a sustained period of growth.
This role will help to ensure that we retain and grow our most important customers through exceptional service and building trust and strong relationships. The role is a mix of office based and face to face meetings and you will be expected to manage your own diary.

Key Responsibilities:

Lead responsibility to retain all customers, upselling to increase client value, and ensuring that customer expectations are consistently exceeded;
Building strong relationships with clients to genuinely understand their business and team needs;
Agreeing service requirement and working closely with internal stakeholders to ensure delivery of agreed service across client base;
Helping to manage customer feedback - both positive and areas needing improvement - with the ability to provide service solutions to varied and changing problems;

Qualifications & Experience:

Degree level;
Demonstrable, relevant sales experience would be useful but not essential;
Proven track record of subscription/solution selling within a B2B information provider;
Political sector experience is ideal but not essential.

Skills & Competencies:

Strong negotiation skills;
Value selling;
Excellent time management and organisational skills;
Excellent relationship building skills;
An interest in current affairs, news and/or politics.

Benefits

30 days’ paid leave plus bank holidays;
Competitive pay and commission;
Hybrid working;
Work from abroad allowance;
Normal working hours 9am - 5pm.