About the role
Charlie Maynard MP (Witney) is looking for a diligent and highly organised caseworker to join his constituency team, to support our Senior Caseworker with responding to residents’ queries.
Day-to-day responsibilities will involve responding to a mix of personal casework queries and correspondence about policy issues in a timely manner, and attending constituency meetings and advice surgeries with Charlie. Full and part time applicants will be considered, with the option of a two person job-share.

Key responsibilities

• Manage a varied caseload
• Track progress with all cases, log deadlines and outcomes in Caseworker.
• Handle phones, emails and letters; assist at surgeries and other community meetings and follow up.
• Research and draft responses to policy issues/campaigns
• Liaise with Ministers, health services, local authorities, housing associations and other agencies to progress cases.
• Draft clear, empathetic responses; escalate where needed and manage expectations.
• Maintain accurate records; handle data in line with GDPR.

Essential criteria

• People-facing and/or office experience; able to manage a busy workload.
• Excellent written and verbal communication; professional phone manner and good interpersonal skills.
• Proven ability to draft letters/emails to a high standard with strong attention to detail.
• Confident, empathetic approach to the public; able to handle difficult or emotive situations sensitively.
• Highly organised and efficient; able to juggle tasks and meet deadlines.
• Proficient IT (Microsoft 365/Outlook); comfortable with databases and quick to learn.
• Discretion, sound judgement and strict adherence to GDPR/data protection.
• Self-starter who works proactively and collaboratively in a small team.
• Awareness of UK political issues.

Desirable criteria

• Parliamentary casework or advice-sector experience (e.g., welfare, housing, pensions, immigration)
• Knowledge of Witney or surrounding area
• Experience using Caseworker