Max is looking for a full time caseworker to join his busy team in his constituency office. The role will involve logging and responding to constituent correspondence about casework, policy and campaigns. The ideal candidate will have experience of casework and be able to work independently in a fast-paced environment whilst maintaining high standards of accuracy. Experience of using and updating a CRM system is desirable.

Key responsibilities
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from
members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally