Key responsibilities

• Analyse, evaluate and interpret data to ensure the Member is accurately informed on key issues and is aware of trends
• Assist with surgeries and other meetings and follow up as appropriate
• Develop knowledge in specialist areas
• Engage professionally, confidentially with care and integrity with members of the public, through
• telephone enquiries, social media, emails and face to face
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Ensure records are kept and information managed confidentially and in line with data protection legislation
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, and appropriate action plan, to include monitoring and communication procedures.
• Gather relevant information to resolve or progress cases
• Liaise and engage with external providers and suppliers as and when required
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
• Manage and progress portfolio of casework appropriately
• Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate
• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally