About the role
Chi Onwurah MP is seeking a committed and compassionate Caseworker to support constituents across Newcastle upon Tyne Central and West.

Working alongside the Senior Caseworker and Parliamentary Assistant, you will manage a varied and often sensitive caseload, acting as a first point of contact for constituents and helping them navigate complex issues. Previous casework experience is not essential – training, guidance and support will be provided.

The role involves regular engagement in the constituency, including advice surgeries and visits, and evening or weekend work. A full driving licence and use of a car is essential, as Fridays will be spent attending meetings and visits with the MP.

Key responsibilities

• Managing constituent casework sensitively and efficiently via email, telephone, letter and face-to-face contact
• Logging and progressing cases promptly, keeping constituents informed throughout
• Liaising with government departments, local authorities and external agencies
• Drafting clear and accurate correspondence on behalf of constituents
• Maintaining up-to-date knowledge of relevant policy, legislation and GDPR requirements
• Supporting advice surgeries, constituency visits and meetings
• Identifying emerging local issues and feeding these back to the MP
• Producing basic casework reports and summaries
• Providing occasional support to colleagues and the wider office as required

About you
You will be able to demonstrate:

• Excellent written and verbal communication skills
• A calm, empathetic and professional approach when dealing with sensitive issues
• Strong organisational skills and the ability to manage competing priorities
• Confidence working independently as well as as part of a small team
• Good IT skills, including the ability to learn casework management systems
• An understanding of issues affecting communities in Newcastle upon Tyne Central and West
• A full UK driving licence and access to a car are required.
• Applicants should be sympathetic to the aims and values of the Labour Party.

Chi Onwurah MP values inclusivity and diversity and welcomes applications from candidates of all backgrounds. Appointment is subject to BPSS clearance via the Members’ Staff Verification Office.