Key responsibilities:

• Database management and using office software (e.g. Microsoft Office) to handle administrative cases
• Deal with complex queries and complaints on the MPs' behalf, including drafting and signing letters, responding to social media and email enquiries, as well as managing face to face queries and complaints
• Efficient data and file management to ensure the office complies with the data protection legislation
• Engage professionally, confidentially and with care and integrity with members of the public, through a variety of methods
• Ensure enquiries are dealt with sensitively and confidentially
• Exposure and management of complex cases
• Have a working knowledge of relevant legislation and parliamentary business and understand how these policies may impact on local constituents
• Maintain positive on-going relationships with members of the public, organisations in Westminster and constituents
• Manage and monitor incoming calls, face to face enquiries, emails and social media enquiries, dealing with cases that do not need to be transferred to a caseworker.
• Ensure all enquiries are dealt with in a timely manner
• Manage budgets as required
• Manage Member's diary commitments with overall control of constituency commitments
• Minute taking
• Provide administrative management in relation to MP’s expenses scheme via IPSA Online
• Provide executive support to the MP and interest groups as required
• Resource and project management responsibilities
• Supervise staff as required
• Update social media and online presence content where required

Additional Responsibilities:

• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Person Specification:

• The successful candidate will contribute to the administrative running of a busy constituency office, will be an excellent communicator with an ability to supervise staff when required and will be able to highlight demonstrable experience in relation to at least some of the key responsibilities in the job description.
• The successful candidate will be well organised, be able to thrive in a fast-paced political environment and work constructively with other colleagues to deliver positive outcomes for the people of Airdrie and Shotts.