Key responsibilities: 

• Analyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required.
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Establish, monitor and update a social media and online presence in the constituency.
• Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner
• Produce press releases, liaise with the media, meeting deadlines as appropriate
• Retain records and information confidentially and in line with the Data Protection Act

Additional responsibilities:

• This role will include Communications and Casework responsibility.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Person Specification

• The successful candidate will contribute to the effective communications and casework operations of a busy constituency office. They will be an excellent communicator and will be able to highlight demonstrable experience in relation to at least some of the key responsibilities in the job description.
• The successful candidate will be well organised, be able to thrive in a fast-paced political environment and work constructively with other colleagues to deliver positive outcomes for the people of Airdrie and Shotts.