The Caseworker will support Patricia to be an active, impactful and approachable MP. You will provide information, advice & support to local people on a wide range of local, national & international issues.

Managing a large caseload to help to respond to issues raised by constituents by phone, email, social media or face to face, you will be required to communicate with a range of stakeholders including government departments, the voluntary sector, and other organisations.

You will join a small constituency office team, including a full time & part time Caseworker, a Constituency Support Officer, & an Office Manager.

Key responsibilities
• Process & manage constituent casework, received by phone, email, social media or face to face - acknowledging receipt of enquiries, gathering relevant information, & corresponding with government departments, other agencies & organisations, as appropriate
• Draft responses to constituents and ensure all cases are dealt with promptly, sensitively, confidentially, and in line with the MP’s policies
• Log & monitor all cases, ensuring that progress is tracked, & actions completed
• Analyse patterns of enquiries & produce information & reports to inform ongoing work
• Retain records & information confidentially & in line with data protection legislation
• Some work outside of normal working hours may be required, particularly for MP advice surgeries, & occasional work travel

Required skills & values
• Ability to deal with and prioritise a large & varied caseload, & work well under pressure
• Ability to manage expectations in sometimes challenging circumstances
• Excellent interpersonal & written communication skills
• Good IT skills incl MS Office
• Ability to draft letters & emails to a high professional standard
• Ability & willingness to develop knowledge in specialist areas
• Ability to work independently as well as effectively as part of a small team
• Discretion & professionalism
• An understanding of Scottish & UK politics & governance
• Sympathetic to the aims, values & objectives of the Labour Party

Desirable skills
• Previous casework experience

This is a full-time role worked Monday to Friday in the constituency office.