About the role
You will play an integral part of the Commission’s advice function, ensuring an , informative and well‑managed service for political parties, campaigners, agents and volunteers. You will respond to enquiries by telephone and email, provide high‑quality regulatory advice, and anticipate risks and opportunities to improve proactive engagement with stakeholders.
The role requires confidence in managing stakeholder relationships, responding to varying volumes of enquiries throughout the year, and adapting to electoral developments in a fast‑paced regulatory environment.
About the team
The Regulatory Support Team sits within the Electoral Administration and Regulation directorate and is responsible for providing advice and guidance to the regulated community. The team works closely with colleagues across the Commission, particularly the guidance and policy teams, to ensure advice is accurate, consistent and timely.
You will be joining a collaborative, knowledgeable team that values high standards of customer service, shared learning and continuous improvement.
Who we’re looking for
This role would suit someone who enjoys engaging with a wide range of stakeholders and providing clear, accurate advice in a regulatory setting.
You will:
Have excellent prioritisation and organisational skills, with the ability to manage multiple tasks and organise your workload effectively with minimal oversight
Have experience resolving queries and relaying information to stakeholders accurately and in a timely manner
Be confident communicating with stakeholders over the phone and by email, including managing complex or challenging enquiries
Have strong attention to detail, with the ability to read, understand and apply legislation
Have the motivation and ability to familiarise yourself quickly with law relating to party and election finance
Experience of working in a regulatory or advice‑giving environment, and of interpreting legislation, would be highly advantageous.
Why work for us?
We offer a strong total reward package, including:
Flexible working and hybrid model (40% office minimum)
28 rising to 30 days annual leave + bank holidays
Civil Service pension scheme (28.97% employer contribution)
Study support for professional qualifications
Ongoing learning and development opportunities
Ride2Work, eye care vouchers and more