Andy MacNae MP is looking for a committed and organised part-time Caseworker to join the team.

The Caseworker will support Andy to be an advocate for and support constituents on a range of issues. The successful applicant will be able to deal with a complex caseload and support local priorities while being supported by the Senior Caseworker Team Manager.

Experience is desirable but not essential as training will be provided. 

Key Responsibilities:

• Assist with surgeries and other meetings and follow up as appropriate.
• Deal with large numbers of standard queries, as well as assist on more complex cases from constituents.
• Draft responses to constituents.
• Ensure records are kept and information managed confidentially in line with data protection.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with set-out processes.
• Gather relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• There may be a requirement for the role holder to work outside of the normal working hours and travel.

Required skills and values

• Ability to deal with and prioritise a large and varied caseload, and work well under pressure
• Ability to manage expectations in sometimes challenging circumstances
• Excellent interpersonal and written communication skills
• Good IT skills
• Ability to draft letters and emails to a high professional standard
• Ability and willingness to develop knowledge in specialist areas
• Ability to work independently as well as effectively as part of a small team
• Discretion and professionalism
• Sympathetic to the aims, values and objectives of the Labour Party