An opportunity has arisen to join Sonia Kumar’s team for a Senior Caseworker.
Serving a busy West Midlands constituency.

This role is constituency based so working from the Dudley office is essential. There will be Friday evening and weekend work to accommodate surgeries.
Previous experience in politics is preferred and previous experience of Elected Technologies (caseworker.mp) would be highly advantageous.
Sympathy with the aims and values of the Labour Party is essential.
Full time and part time schedules will be considered.

Duties include:
• Dealing with correspondence, telephone enquiries and emails and providing timely responses.
• Managing a portfolio of casework, including logging cases on the CaseworkerMP system. Monitor progress and ensure all identified actions are taken.
• Liaise with government agencies, council members and staff, businesses, and other agencies to resolve problems.
• Manage the casework workflow for self and team.
• Maintain an up-to-date knowledge of relevant legislation/guidelines.
• Adhering to GDPR principles at all times.
• Attending surgeries and other meetings with local stakeholders and groups as appropriate.
• Identifying when issues raised through casework provide opportunities for parliamentary activity and advocacy by the MP, such as questions, debates etc.

Skills required:
• Excellent interpersonal, oral and written communication skills.
• Able to work to tight deadlines and pay keen attention to detail.
• Good organisational skills and the ability to work effectively as part of a small team or independently.
• Previous experience of handling casework, including immigration, housing, and the benefit system is desirable.
• Ability to manage a large and varied caseload under pressure and carry out tasks quickly and to a high standard.
• Able to delegate tasks appropriately amongst casework team.

Desirable Skills:
• Experience in using a casework database such as CaseworkerMP
• Experience of speaking with members of the public over the telephone and face to face
• Full driving licence