Runnymede Borough Council is a social housing landlord to 3,000 households. Covering the postholder’s maternity leave, the Housing Policy Officer will help us evidence how we comply with statutory and regulatory requirements and how we are delivering improved outcomes for our customers. You will lead the production and regular review of a suite of strategies, policies and procedures; evaluate the outcome of the services we provide; and help us with complaint handling so we learn from our mistakes

Runnymede Borough Council’s Housing Service is committed to continuous service improvements, and as our Housing Policy Officer you will contribute to this through helping with complaint handling, writing and reviewing strategies, policies and procedures and carrying out research and consultation. You must be a team player and excellent communicator.
We are committed to our responsibilities under the Regulatory Consumer Standards and the Housing Ombudsman Complaint Handling Code

This opportunity would suit someone who:
cares about further improving the Council’s Housing services - but you don’t need to have worked in Housing before

• has excellent written, oral and digital communication skills, able to produce reports, policies and procedures
• has, or wants to have, experience of complaint handling
• prides themselves on their accuracy and attention to detail
• has good interpersonal skills
• has experience of developing positive relationships while working collaboratively across busy teams and projects.

For an informal conversation about this opportunity please contact Angela Horsey, Business Development and Policy Manager on angela.horsey@runnymede.gov.uk

For further information on working at Runnymede and our benefits please see the full job adverton our website.

Runnymede Borough Council is committed to Safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.
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