Iqbal Mohamed is seeking a highly organised and proactive Office Manager to lead the daily operations of his busy constituency office. This is a key leadership role supporting the MP’s work for local residents and ensuring the office delivers a professional, efficient, effective and compassionate service.

The successful candidate will oversee office administration, coordinate casework processes, support community engagement, and help manage staff workloads and development. You should be comfortable working in a fast paced environment, able to use good judgement, and committed to public service.

Key Responsibilities
• Manage the day to day running of the constituency office including staff coordination, systems, training, & compliance
• Improve & oversee casework processes, ensure timely responses, & maintain the highest standards of service
• Support and coordinate MP surgeries, visits, and community events
• Lead and develop the constituency team, fostering a positive working culture
• Manage office budgets, invoices and IPSA compliant financial procedures
• Maintain accurate records, strong administrative processes, and data protection compliance
• Build and maintain relationships with local organisations and stakeholders
• Provide high quality support to the MP across constituency priorities, deputising where necessary

Essential Criteria
• Experience managing an office or operational team
• Strong organisational and prioritisation skills
• Excellent written and verbal communication
• Experience of customer service, casework, or community facing roles
• Ability to lead, coach, support and motivate a diverse team
• Sound judgement and professionalism
• Ability to handle sensitive information with discretion
• Competent IT skills (Microsoft Office; casework systems desirable)

Desirable Criteria
• Experience in public, voluntary or community sectors
• Familiarity with IPSA rules or regulated financial processes
• Understanding of constituency issues and local communities

Parliamentary Security & Confidentiality
The role involves handling sensitive information. The successful candidate will be expected to uphold the highest standards of confidentiality, data protection and safeguarding at all times.