Key Responsibilities: 

• Act as the first point of contact for constituents seeking help, providing clear guidance and practical support across a wide range of matters such as housing, welfare, immigration, health, and local services.
• Take ownership of a varied caseload, ensuring each case is progressed efficiently, recorded accurately, and managed in line with GDPR and data protection requirements.
• Communicate with government departments, local councils, charities, and other organisations to gather information, advocate on behalf of constituents, and work towards positive outcomes.
• Prepare written correspondence, briefings, and updates for the MP, ensuring information is accurate, accessible, and tailored to the needs of each case.
• Attend constituency surgeries and community meetings, supporting the MP in engaging with residents and understanding local concerns.
• Keep informed about relevant policy developments, legislative changes, and local issues that may affect constituents.
• Build constructive relationships with community groups, service providers, and stakeholders to strengthen support networks within the constituency.

Person Specification
Essential

• Previous experience handling casework, ideally within an MP’s office, the Civil Service, local government, or a third‑sector advice organisation.
• Excellent written and verbal communication skills, with the ability to engage confidently and compassionately with people from all backgrounds.
• Strong organisational skills and the ability to prioritise a demanding workload.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to work effectively within a small team and independently when required.
• Competent IT skills, including proficiency in Microsoft Office, Outlook, and online research. Experience using a casework management system is an advantage.
• Experience working directly with the public, particularly in challenging or emotionally sensitive situations.
• A strong understanding of current political and social issues, with the ability to remain strictly non‑partisan in all work.

Desirable

• Knowledge of local services, community organisations, and support networks.
• Experience working with vulnerable individuals or those in crisis.
• Abitilty to speak Urdu 
• Comms/Social media experience