The purpose of the role is to support the casework of Julie Minns MP by providing information, advice and support to constituents on a variety of issues.

Caseworkers play an important role in an MP's office, supporting the MP to ensure that constituents' concerns are heard and addressed. You will be liaising with Government departments, local councils, the voluntary sector and a range of other bodies.

The position is full-time (37.5 hours a week). You will be working in the Carlisle constituency office.

Key responsibilities

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Follow up on social media queries and comments as required
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Responsible for setting up new cases on Caseworker
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Desirable

Familiarity with Caseworker software or database software