Key responsibilities
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication will be required for many cases.
• Gather relevant information to assist with resolving cases.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP.
• Draft responses to constituents.
• Log all cases and provide administrative support for case management
• Monitor case progress and ensure all identified actions are taken.
• Retain records and information confidentially and in line with the Data Protection Act.
• Assist at surgeries and other meetings and follow up as appropriate.
• Other tasks as may be required by the MP.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Key Skills and Values
• Strong written and verbal communication skills.
• Excellent written English.
• Able to learn and use the written voice of the MP.
• Personable and able to easily engage with people from all backgrounds.
• Ability to learn about and understand complex public services
• Ability to solve problems.
• Excellent attention to detail.
• Experience of working as part of a team.
• Sympathetic to the aims and values of the Labour Party.
• Previous political experience is not essential, but a can-do and proactive attitude is.