Key responsibilities

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from
• members of the public by phone, email, social media or face to face. Ongoing communication may be
• required
• Ensure records are kept and information managed confidentially in line with the data protection
• legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken

There may be a requirement for the role holder to occasionally work outside of the normal working hours and travel for work occasionally

Additional responsibilities
Remote working possible
Possibility of outreach casework sessions