Responsibilities:

• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level
• Ensure all enquiries are dealt with in a timely manner
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Additional:

• You may be required to undertake such other duties from time to time as may reasonably be required

Person Specification / skills and experience required:

• Ability to manage and prioritise a demanding workload
• Ability to research issues and effectively summarise key points
• Excellent organisational and administrative skills
• Strong problem solving, communication and written and IT Skills (Microsoft Office)

Desirable:

• Good knowledge of the North Warwickshire and Bedworth constituency and local issues which may be relevant to constituents
• Knowledge of local support organisations and sources of advice
• Sympathy with the aims and values of the Labour Party
• Experience of working in a public service / charity environment
• Experience of working with high volumes of correspondence