This is an exciting opportunity to join a fast-paced, dynamic team working for an MP in Greater Manchester. You will be expected to act independently and provide information, advice and support to constituents on a range of issues including immigration, housing, benefits and other social issues and make appropriate representations on their behalf. You would be joining a high-trust team where positivityand respect are highly valued, talent is supported, and a lot of fun is had.

Key responsibilities

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Additional responsibilities

• Travel to Parliamentary office when required