Key responsibilities

• Analyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Establish, monitor and update a social media and online presence in the constituency.
• Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
• Gather relevant information to assist with resolving cases Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
• Occasional project based work to support constituents of Bournemouth East
• Managing telephone calls and intercom rings
• This is an office based role. The succesful candidate will be required to work from Tom Hayes MP's office at 595 Christchurch Road, Boscombe, BH1 4AN.