You will play a vital role at the heart of the North East Mayor’s office: helping residents feel heard, supported and understood. Every day you’ll make a tangible difference by providing timely support through responses to people seeking help, clarity or action. You will be the reassuring first point of contact for those reaching out to the Mayor, using your judgement, empathy and problem-solving skills to prioritise enquiries and deliver high-quality correspondence that reflects the professionalism and values of the Mayoral team.

For more information please go to

https://www.northeastjobs.org.uk/job/Mayoral_Caseworker/294504