Ellie Reeves MP is looking to appoint an organised, empathetic, and motivated Caseworker to join her constituency team. This is an opportunity to help make a real difference to the lives of constituents in Lewisham West and East Dulwich.

Key Responsibilities:

• Deal with a large number of standard queries via phone, email, letter, social media, and face to face.
• Ensure cases are logged, monitored, and progressed.
• Ensure all cases are dealt with sensitively, confidentially and accurately, and in a timely manner in accordance with our policies and data protection legislation.
• Attend surgeries and other meetings as appropriate.
• Liaise with Government agencies, voluntary sector, and others to assist in the resolution of constituency matters.

Person & Job Specification:

• Experience of a public facing customer service or casework role preferred.
• Competent use of IT, Microsoft Office package, email, and internet to perform duties.
• Well organised and able to prioritise, plan and respond to a high volume of work.
• Good telephone and face to face manner.
• Good verbal and written communication skills are essential.
• Highly motivated individual, who can manage and prioritise a demanding workload, take initiative and meet deadlines.
• Sympathetic to the aims and values of the Labour Party.