Lisa Smart is recruiting a Caseworker in her constituency office on a fixed term basis for six months with possiblity of extention, to offer a first-class service to constituents who contact her seeking help and assistance.

The role has a split contract, predominately working for Lisa Smart MP but with a small amount of work for the Hazel Grove Constituency Liberal Democrats.

Main duties

• Respond to large number of enquiries from members of the public by phone, email, social media or face to face.
• Draft responses to constituents, liaising with government agencies, voluntary sector and others as appropriate to resolve constituency matters.
• Organise and assist with surgeries and other meetings and follow up as appropriate.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP, ensuring each case is properly documented on our casework management software.
• When applicable, help to manage visits to relevant organisations and manage the diary appropriately, and assist with other matters in the constituency office.

Skills required

• Excellent research skills.
• Excellent communication skills both written and verbal.
• Excellent organisational skills.
• Tenacious attitude with a commitment to getting the best outcome for every person.
• Ability to learn and advise on a range of casework issues.
• Good knowledge of office-based IT systems and administrative tasks.
• Able to work individually and as part of a team.
• Ability to gain awareness of the activities of an MP's office, policy and law.
• Strong interpersonal skills and ability to work within a sensitive and public facing role.
• Sound ability to deal effectively, sensitively, with a wide range of people in person, by telephone and in writing (email and letter).
• Sympathetic to Liberal Democrat values.