The Policy Manager will lead and support techUK’s work on the regulation of online marketplaces, e‑commerce platforms and the sale of digital content and digital services. This includes business‑to‑consumer (B2C) marketplaces, consumer‑to‑consumer (C2C) platforms, social and peer‑to‑peer marketplaces and direct providers of digital content and digital services.

The role will focus on consumer protection, product safety, online fraud and scams, platform and seller responsibilities, enforcement, class action suits and the evolving regulatory framework affecting online marketplaces and the provision of digital content and digital services. The postholder will shape practical, proportionate and innovation friendly policy outcomes that protect consumers and the providers of digital content and digital services while enabling responsible growth of a range of online marketplace business models.

Key Responsibilities:

• Lead techUK’s policy work on online marketplace regulation, including consumer rights, product safety, online fraud and scams, platform liability, illegal and unsafe goods, and enforcement mechanisms.
• Monitor, analyse and respond to UK legislative and regulatory developments affecting online marketplaces and providers of digital content and digital services, including (but not limited to) consumer protection, product compliance, platform governance, pricing practices, class action suits and contract terms.
• Develop evidence based policy positions that reflect the diversity of techUK’s membership, spanning large B2C marketplaces, C2C platforms, digital content and digital service providers, social commerce providers and supporting technology firms.
• Contribute to techUK’s wider work on tackling online fraud and scams, including engagement with government and regulators on platform responsibility, prevention measures and consumer protection.
• Draft consultation responses, policy briefings, reports, position papers and parliamentary submissions.
• Engage with government departments (DBT, DSIT, DEFRA, Office for Product Safety & Standards, Law Commission), regulators and enforcement bodies, and parliamentarians to influence policy development.
• Convene and manage member working groups and forums focused on online marketplaces, consumer protection and e‑commerce regulation.