Summary

• The office of: Andrew George MP
• Job title: Caseworker
• Length of contract: Permanent (following 6 month probation)
• Salary band: In line with IPSA Pay Scales
• Location: Constituency Office, Penzance

Key responsibilities

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data. protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Additional responsibilities

• Research new sources of assistance and advice which would benefit constituents
• Liaise with other MP offices and parliamentary assistants to regularly review best practice
• Keep regular meetings and updates with partner departments in national and local government, agencies, public bodies including utility organisations, advice and help organisations. Maintain good relations with these
• Assist with coordination of MP’s diary commitments with trends in casework enquiries
• Recognise when to escalate a case to senior colleague
• Answer phone calls from the public

Skills and experience

• Strong organisational skills with the ability to manage schedules and competing priorities
• Proficiency in general IT systems, including email
• Excellent written and verbal communication, with the ability to liaise confidently with constituents, stakeholders, and media
• Experience handling large volumes of correspondence and managing enquiries
• Attention to detail in managing records and ensuring confidentiality
• Microsoft Office
• Microsoft Outlook