Marie Tidball is looking for an enthusiastic and capable member of constituency office staff to support with casework and constituent correspondance on a part-time basis on a 12 month, fixed-term contract. Reporting to the Chief of Staff, the successful candidate will be able to demonstrate the following:

• General knowledge of the Labour Party, its policies, principles and organisation.
• Ability to work independently and as part of a small team
• Strong written and verbal communication and IT skills
• Ability to prioritise and multi-task
• Maintaining confidentiality
• Excellent organisational skills
• Knowledge and understanding of the national and local political system

Key responsibilities

• Analyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication
• with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in
  accordance with the MP
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally. Our office has a robust TOIL policy which the successful candidate will be able to take advantage of.