This is an exciting opportunity to join a positive and energetic constituency based team in Wimborne, working to deliver an excellent level of service to the constituents of Mid Dorset & North Poole. 

The role is part time (20 - 30 hours a week) and is office based. 

We are looking for someone who can:

- Analyse patterns of enquiries and produce reports

- Assist surgeries and other meetings and follow up as appropriate.

- Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media, or face-to-face. Ongoing communication may be required.

-Draft responses to constituents.

- Ensure records are kept and information managed confidentially in line with the data protection legislation.

- Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.

- Gather relevant information to assist with resolving cases.

- Log all cases; monitor progress and ensure all identified actions are taken.

- Retain records and information confidentially and in line with the Data Protection Act.

- There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.