David Barratt MSP is seeking a Caseworker to join his brand-new team to support him as the newly-elected Member of the Scottish Parliament for the Cowdenbeath constituency.

Tasks and duties:

• Handling a varied caseload, and ensuring casework is dealt with efficiently, professionally and in line with GDPR.
• Maintaining regular communication with constituents with ongoing cases on David’s behalf.
• Engaging professionally and empathetically with constituents in person, by telephone and by email, and attending surgeries with David when required.
• Maintaining up-to-date knowledge of policy and procedural matters relevant to casework.
• Maintaining an up-to-date database of casework and constituency contacts.
• Briefing David regularly on ongoing casework matters and any issues arising that could be raised at a Parliamentary level.

Essential criteria:

• Previous experience of supporting members of the public, including vulnerable individuals, such as advocacy or advice services.
• Ability to demonstrate empathy, sensitivity and integrity.
• Excellent verbal and written communication skills.
• Understanding of GDPR data protection regulations.
• Good IT skills and accustomed to using Microsoft Office software.
• Self-motivated with the ability to work effectively independently, demonstrate use of one’s own initiative, and to work collaboratively within a small team.
• Ability to effectively manage a heavy caseload, competing demands and adapt quickly to changing circumstances.
• Personable and able to engage confidently with people from all backgrounds.
• Sympathetic to the aims and values of the Scottish National Party.

Desirable criteria:

• Knowledge of the Cowdenbeath constituency.
• Previous experience of using a casework management system.
• Previous experience of working in a Parliamentary setting/for an elected representative.

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[NB:- please note this is a part-time role; however, we would consider combining it with the concurrently advertised part-time Parliamentary Assistant role to constitute one full-time position]

Salary: £17,700 - £24,000 per annum pro rata (£29,500 - £40,000 full-time equivalent) depending on experience and skills