Sarah Coombes MP is looking for an enthusiastic, organised and community-minded individual to join her constituency team in a role combining constituency casework with community engagement activity.

This is a full-time role based primarily in the constituency office.

Key Responsibilities

Casework (4 days per week)

• Manage a high volume of constituent enquiries by phone, email, social media and face to face
• Maintain accurate and confidential case records in line with data protection legislation
• Ensure all cases are handled promptly, sensitively and professionally
• Monitor progress of cases and ensure actions are completed
• Analyse recurring issues and provide feedback to colleagues and the MP
• Use casework management systems, Microsoft Office and other IT systems effectively

Community Engagement (1 day per week)

• Build and maintain strong relationships with community groups, residents and local stakeholders
• Help coordinate local campaigns, projects and engagement activity across the constituency
• Analyse engagement feedback and prepare briefing notes for the MP
• Maintain awareness of local issues, campaigns and community priorities
• Support the planning and delivery of visits and constituency events

Person Specification
The successful candidate will demonstrate:

• Experience in a public-facing customer service, casework, community organising or campaigning role
• Excellent interpersonal and communication skills, both written and verbal
• A polite, empathetic and professional approach to working with the public
• Strong organisational skills and the ability to manage competing priorities and deadlines
• Confidence building relationships with residents, community organisations and stakeholders
• Competent IT skills including Microsoft Office, email and casework management systems
• A strong work ethic and commitment to supporting local residents

The successful applicant will be sympathetic to the aims and values of the Labour Party and committed to improving outcomes for residents across West Bromwich.