Alice Macdonald is recruiting an experienced part-time caseworker to join her busy constituency office for a three month period.

You will provide advice and support to local people on a range of issues and manage a large case-load to help resolve problems through communication with government agencies, local authorities, the voluntary sector and other organisations. This is either an office based job in Norwich or remote working.

Duties include:

• Manage a large number of standard queries and more complex cases from members of the public.
• Gather relevent information to assist with resolving cases.
• Log all cases, monitor progress and ensure all identified actions are taken.
• Ensure records are kept and information managed confidentially in line with GDPR.
• Draft responses to constituents.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately, in accordance with the MPs requirements.

Essential Criteria:

• Previous experience working as a Caseworker for a Member of Parliament or experience of casework in a similar role.
• Ability to deal with and prioritise a large and varied workload and work well under pressure.
• Ability to manage expectations in sometimes challenging circumstances.
• Experience using Caseworker.mp or a similar online casework system.
• Excellent interpersonal and communication skills.
• Good IT skills including MS Office.
• Ability to draft letters and emails to a high professional standard.
• Motivation to work proactively and independenly, as well as part of a small team.
• Committment to the aims and values of the Labour Party