Mike Martin MP is seeking a Caseworker to join his friendly, hardworking team. This is a meaningful role providing the opportunity to make a real difference to people's lives. You'll support Mike in handling the large volume of correspondence he receives and help to resolve constituents' issues. You'll be enthusiastic, self-motivated, adaptable and have a ‘can do’ attitude.

Key responsibilities:
• Assess and triage correspondence to identify how issues might be addressed
• Draft responses to constituents and letters to agencies and ministers
• Log all cases, monitor progress and ensure actions are taken
• Manage a large caseload, ensuring each case is dealt with promptly, professionally, sensitively and accurately
• Assist with surgeries and follow up as appropriate
• Liaise with Government agencies and others to resolve constituency matters
• Develop knowledge in specialist areas
• Assist with other tasks, including research, admin and briefings

Essential skills and experience:
• Excellent written and verbal communication skills
• Problem solving skills
• Strong organisational abilities with attention to detail
• Ability to work both independently and as part of a small team
• Empathetic approach with strong interpersonal skills
• IT literate
• Strong interest in British politics and good political instincts.
• Sympathetic to the aims and values of the Liberal Democrats

Desirable skills:
• Previous casework / customer service experience
• Knowledge of immigration, health, housing, social care or SEND issues
• Familiarity with local issues, parliamentary or governmental processes.

Location:

You will be expected to travel between the constituency office and Westminster office as required. The constituency office is 5 minutes walk from Tunbridge Wells Station. Tunbridge Wells is a 50 minute train journey from London Bridge.