Olivia Bailey MP is seeking to appoint an Administrative Officer to support the work of her casework team. This role is 0.4FTE (two days per week or equivalent). The successful applicant will provide administrative support for both policy and personal casework and will provide support with casework during periods of high demand.

Main duties and responsibilities

• Responsible for creating and allocating new cases to the relevant team member using Caseworker.MP
• Ensuring that incoming communications are allocated to the correct cases
• Sending responses to constituents
• Support with casework during periods of high demand

Person Specification

Essential

• Experience of using customer relationship management or similar database systems.
• Knowledge of or a willingness to learn about a number of relevant areas of policy and casework.
• Good verbal and written communication skills
• Ability to work well under pressure and able to meet tight deadlines
• Ability to work well as part of a team
• Ability to use own initiative

Desirable

• An interest in current affairs and policy issues
• Good all round IT skills