Person specification:

Essential:
• Ability to deal with and prioritise a large and varied workload and work well under pressure
• Ability to manage people’s expectations in challenging circumstances.
• Excellent interpersonal and communication skills.
• Good IT skills including MS Office.
• Ability to draft letters and emails to a high professional standard.
• Motivation to work proactively and independently, as well as part of a small, collaborative team.
• Commitment to the aims and values of the Labour Party.
Desirable:
• Previous experience working as a Caseworker for a Member of Parliament or experience of casework in a similar role.

Key responsibilities
• Analyse patterns of enquiries and highlight political themes and issues that arise in the constituency.
• Assist surgeries and other meetings and follow up as appropriate.
• Attend constituency meetings as appropriate.
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately.
• Gather relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Retain records and information confidentially and in line with the Data Protection Act.
• There will be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
• Occasional project-based work to support constituents.
• Maintain security protocols of the office.